Who we are
Our website address is: https://ebeneluxe.shop. EBÈNE LUXE is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
What Personal Data We Collect and Why We Collect It
Order Information: When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment confirmation (we do not store full credit card numbers), email address, and phone number. We use this information to fulfill any orders placed through the site, arrange for shipping, and provide you with invoices and/or order confirmations.
Account Information: If you create an account, we store your username, password, and the personal information you provide in your profile to make future checkouts easier.
Device Information: When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This helps us screen for potential risk and fraud and improve our website’s performance.
Contact Forms: If you contact us via our customer service forms, we collect your name, email address, and your specific message to assist you with your inquiry.
Who We Share Your Data With
We share your Personal Information with trusted third parties to help us use your Personal Information as described above:
WooCommerce: We use WooCommerce to power our online store.
Payment Gateways: We use secure payment processors (such as Stripe and PayPal) to handle your transactions. Your payment data is securely transmitted directly to them; we do not store your credit card details on our servers.
Shipping Partners: We share your shipping address and contact details with our logistics partners (e.g., Postes Canada, Shippo) solely for the purpose of delivering your order.
Cookies
We use cookies to keep track of cart data while you browse our site, to save your login information, and to save your screen display choices. If you leave a comment or a review, you may opt-in to saving your name and email address in cookies for convenience.
How Long We Retain Your Data
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for administrative, legal, tax, and security purposes. For users that register on our website, we also store the personal information they provide in their user profile indefinitely, though users can see, edit, or delete their personal information at any time.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@ebenluxe.com.